Terms & Conditions

Last Updated: January 15, 2025

1. Acceptance of Terms

By accessing and using the Osom Casino platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services. These terms constitute a legally binding agreement between you and Osom Casino.

We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically for any changes.

2. Eligibility and Account Registration

Age Requirements

You must be at least 18 years old to use Osom Casino services. By registering an account, you represent and warrant that you are of legal age to participate in online gaming activities in your jurisdiction. We reserve the right to verify your age and identity at any time.

Account Registration

To access our services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

Prohibited Users

The following individuals are prohibited from using our services:

• Persons under the age of 18
• Individuals from jurisdictions where online gaming is prohibited
• Persons who have been previously banned from our platform
• Individuals using false or misleading information during registration
• Persons with self-exclusion orders or responsible gaming restrictions

3. Gaming Rules and Regulations

Fair Play

All games on Osom Casino are designed to be fair and random. We use certified random number generators and regularly audit our games to ensure fairness. Any attempt to manipulate, cheat, or exploit our games is strictly prohibited and will result in immediate account termination.

Game Rules

Each game on our platform has specific rules that must be followed. These rules are displayed before you start playing each game. By participating in any game, you agree to abide by the specific rules for that game. We reserve the right to modify game rules at any time with appropriate notice.

Betting Limits

We implement betting limits to promote responsible gaming. These limits may vary based on your account status, game type, and other factors. You can set personal betting limits through your account settings, and we encourage you to use these tools to maintain control over your gaming activities.

Game Outcomes

All game outcomes are final and cannot be disputed once the game has been completed. We use industry-standard security measures to ensure that game results are fair and cannot be manipulated. If you believe there is an error in a game outcome, you must report it immediately to our support team.

4. Financial Terms and Payment Processing

Account Deposits

You may deposit funds into your Osom Casino account using approved payment methods. All deposits must be made from accounts or payment methods that belong to you. We reserve the right to verify the source of funds and may request additional documentation to comply with anti-money laundering regulations.

Withdrawals

Withdrawals are processed according to our withdrawal policy and may be subject to verification procedures. We reserve the right to request additional documentation before processing withdrawals. Withdrawal limits may apply based on your account status and verification level.

Payment Methods

We accept various payment methods including credit cards, debit cards, bank transfers, and digital wallets. All payment processing is handled by secure, licensed payment providers. We do not store your payment information on our servers for security reasons.

Currency and Exchange Rates

All transactions are processed in Indian Rupees (INR) unless otherwise specified. Exchange rates for foreign currency deposits are determined by our payment providers and may fluctuate. We are not responsible for any losses due to currency fluctuations.

Fees and Charges

We may charge fees for certain transactions, including withdrawals and currency conversions. All applicable fees will be clearly displayed before you complete any transaction. We reserve the right to modify our fee structure with appropriate notice.

5. Responsible Gaming

Self-Exclusion

We are committed to promoting responsible gaming and provide various tools to help you maintain control over your gaming activities. You can set deposit limits, session time limits, and self-exclusion periods through your account settings or by contacting our support team.

Problem Gaming Resources

If you believe you may have a gambling problem, we encourage you to seek help from professional organizations. We provide links to responsible gaming resources and support organizations that can help you address gambling-related issues.

Cooling-Off Periods

You can request cooling-off periods during which your account will be temporarily suspended. These periods can range from 24 hours to several months. During a cooling-off period, you will not be able to access your account or participate in any gaming activities.

Underage Gaming Prevention

We implement strict measures to prevent underage individuals from accessing our services. This includes age verification procedures, parental controls, and regular monitoring of account activity. If we discover that an underage person has accessed our services, we will immediately close the account and return any funds.

6. Prohibited Activities

The following activities are strictly prohibited on our platform:

• Creating multiple accounts or sharing account information
• Using automated software or bots to play games
• Attempting to manipulate or exploit our systems
• Engaging in fraudulent activities or money laundering
• Violating any applicable laws or regulations
• Harassing other players or our staff
• Using our services for commercial purposes without authorization
• Reverse engineering or attempting to access our source code

Violation of these prohibitions may result in immediate account termination, forfeiture of funds, and legal action where appropriate.

7. Intellectual Property Rights

Platform Content

All content on the Osom Casino platform, including games, graphics, text, software, and other materials, is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our content without explicit written permission.

User-Generated Content

If you submit any content to our platform, you grant us a non-exclusive, royalty-free license to use, modify, and distribute such content for the purpose of operating our services. You represent that you have the right to grant such license and that your content does not infringe on any third-party rights.

Trademarks

The Osom Casino name, logo, and related trademarks are our property. You may not use our trademarks without our prior written consent. Any unauthorized use of our trademarks may result in legal action.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information and comply with applicable data protection laws. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Limitation of Liability

To the maximum extent permitted by law, Osom Casino shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services. This includes but is not limited to:

• Loss of profits or revenue
• Loss of data or information
• Gaming losses or winnings
• Service interruptions or technical issues
• Third-party actions or content

Our total liability to you for any claims arising from these terms or your use of our services shall not exceed the amount you have deposited with us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Osom Casino, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights

11. Termination

Termination by You

You may terminate your account at any time by contacting our support team. Upon termination, you will be able to withdraw any remaining funds in your account, subject to our withdrawal policies and verification requirements.

Termination by Us

We may terminate or suspend your account immediately if you violate these terms, engage in prohibited activities, or for any other reason at our sole discretion. We will provide notice of termination when reasonably possible, except in cases of serious violations.

Effect of Termination

Upon termination, your right to use our services will cease immediately. We may retain your information for legal and regulatory purposes as required by applicable laws.

12. Dispute Resolution

Complaint Procedure

If you have a complaint or dispute regarding our services, please contact our support team first. We will investigate your complaint and provide a response within a reasonable timeframe. Most disputes can be resolved through our internal complaint procedure.

Governing Law

These terms are governed by the laws of India. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of India.

Alternative Dispute Resolution

Before pursuing legal action, we encourage you to consider alternative dispute resolution methods such as mediation or arbitration. We are committed to resolving disputes fairly and efficiently.

13. Force Majeure

We shall not be liable for any failure or delay in performance under these terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or technical failures.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. We will replace any invalid provision with a valid provision that most closely reflects the original intent.

15. Entire Agreement

These terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Osom Casino regarding your use of our services. These terms supersede all prior agreements and understandings between the parties.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Address: Osom Casino Legal Team, India
• Phone: +91-XXX-XXX-XXXX

We are committed to addressing your concerns and will respond to your inquiries within a reasonable timeframe.