Privacy Policy

Last Updated: January 15, 2025

Introduction

At Osom Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our gaming platform. By using our services, you agree to the collection and use of information in accordance with this policy.

We understand that your personal information is important to you, and we take our responsibility to protect it seriously. This policy outlines our practices regarding the collection, use, and protection of your personal data in compliance with applicable data protection laws and regulations.

Information We Collect

Personal Information

When you register for an account with Osom Casino, we collect personal information that you voluntarily provide to us, including:

• Full name and contact information (email address, phone number)
• Date of birth for age verification purposes
• Address and location information
• Payment information (credit card details, bank account information)
• Government-issued identification for verification purposes
• Username and password for account access

Automatically Collected Information

We automatically collect certain information when you visit our website or use our services, including:

• IP address and device information
• Browser type and version
• Operating system and device specifications
• Pages visited and time spent on our platform
• Referring website information
• Cookies and similar tracking technologies

Gaming Activity Information

To provide you with the best gaming experience and ensure fair play, we collect information about your gaming activities, including:

• Game preferences and playing history
• Wagering amounts and transaction history
• Account balance and financial transactions
• Customer support interactions
• Responsible gaming preferences and limits

How We Use Your Information

We use the collected information for various purposes to provide and improve our services:

Account Management

We use your personal information to create and manage your Osom Casino account, verify your identity, and provide customer support services. This includes processing your registration, maintaining your account security, and responding to your inquiries.

Service Provision

Your information enables us to provide our gaming services, process transactions, and deliver personalized gaming experiences. We use your gaming activity data to recommend games, track your preferences, and ensure fair play across our platform.

Security and Fraud Prevention

We use your information to protect against fraud, unauthorized access, and other security threats. This includes monitoring account activity, detecting suspicious behavior, and implementing security measures to protect your account and our platform.

Legal Compliance

We process your information to comply with applicable laws and regulations, including anti-money laundering requirements, age verification, and responsible gaming obligations. This helps us maintain our licensing and regulatory compliance.

Marketing and Communications

With your consent, we may use your information to send you promotional materials, game updates, and special offers. You can opt out of marketing communications at any time through your account settings or by contacting our support team.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, or conducting business operations. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation. This includes responding to legal requests, protecting our rights and property, and ensuring compliance with applicable laws and regulations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will ensure that any such transfer is conducted in accordance with applicable data protection laws and that your information remains protected.

Consent

We may share your information with third parties when you have given us explicit consent to do so. This includes sharing information with gaming partners or promotional partners for specific offers or services.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption

All sensitive information is encrypted using industry-standard encryption protocols, including SSL/TLS encryption for data transmission and AES-256 encryption for data storage. This ensures that your information remains secure during transmission and storage.

Access Controls

We implement strict access controls to ensure that only authorized personnel can access your personal information. Access is granted on a need-to-know basis and is regularly reviewed and updated.

Regular Security Audits

We conduct regular security audits and assessments to identify and address potential vulnerabilities. Our security practices are regularly updated to address emerging threats and maintain the highest security standards.

Employee Training

All employees undergo comprehensive training on data protection and security practices. We maintain strict confidentiality agreements and ensure that all personnel understand their responsibilities in protecting your information.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Portability

You have the right to access your personal information and request a copy of the data we hold about you. You can also request that we transfer your information to another service provider in a structured, commonly used format.

Correction and Updates

You can update or correct your personal information at any time through your account settings or by contacting our support team. We will make reasonable efforts to ensure that your information is accurate and up-to-date.

Deletion and Restriction

You have the right to request that we delete your personal information or restrict its processing. However, please note that certain information may be retained for legal compliance or legitimate business purposes.

Marketing Opt-out

You can opt out of marketing communications at any time by updating your communication preferences in your account settings or by clicking the unsubscribe link in our emails.

Data Portability

You have the right to receive your personal information in a structured, machine-readable format and to transmit that information to another controller where technically feasible.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files that are stored on your device and help us remember your preferences and improve our services.

Types of Cookies

We use different types of cookies for various purposes:

• Essential Cookies: These are necessary for the basic functioning of our platform and cannot be disabled.
• Performance Cookies: These help us understand how visitors interact with our website and improve its performance.
• Functional Cookies: These remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: These are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Cookie Management

You can control cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our platform and your gaming experience.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of information and the purpose for which it was collected.

Account information is typically retained for the duration of your account plus a reasonable period thereafter for legal and business purposes. Transaction records may be retained for longer periods to comply with financial regulations and audit requirements.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

We use standard contractual clauses and other appropriate safeguards to ensure that your information receives adequate protection when transferred internationally. We also ensure that any third-party service providers we work with maintain appropriate data protection standards.

Children's Privacy

Osom Casino is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you of any material changes through our platform or by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Address: Osom Casino Privacy Team, India
• Phone: +91-XXX-XXX-XXXX

We are committed to addressing your concerns and will respond to your inquiries within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.